FREQUENTLY ASKED QUESTIONS
Answers to Common Questions
WHICH PAYMENT METHODS DO YOU ACCEPT?
WHAT IS YOUR RETURN POLICY?
As the majority of our items are personalised we are unable to accept returns unless faulty. To limit the need to return, your design will be sent to you prior to final printing to ensure you are happy.
Any items that are not personalised are able to be returned within 28 days for a full refund of exhange.
HOW LONG DO PERSONALISED ORDERS TAKE TO COMPLETE?
This will depend on the quantity and design you require. We will aim to get your order complete and sent to you within 7 days, however, there may be some delays which we will inform you of ASAP.
If your order is urgent, please make sure you state this on your order form or when you speak to us.
Items will be sent 1st class with a tracking number unless otherwise requested.